FAQ
Elephant FX frequently asked questions
Short answers to the questions customers ask most. Each answer links to the page with the full details.
Company and approval status
Who operates Elephant FX?
Elephant FX is operated by Elephant Globe Limited, a company registered in Nigeria (CAC RC 7180123).
Full details →Does Elephant FX hold a final CBN licence?
Elephant Globe Limited states that its inbound IMTO service has CBN Approval-in-Principle, which remains subject to CBN conditions and final clearance and should not be described as a final unrestricted licence.
Full details →What are the CAC, NDPC and SCUML documents?
CAC is the company incorporation record, NDPC the data-protection registration and SCUML an AML-related registration. They serve different purposes and none is a payment or remittance licence.
Full details →Accounts and verification
What do I need to open an account?
Register with email and complete identity verification before deposits, exchange or payouts; business use needs business verification. Higher levels unlock higher limits.
Full details →Can my staff have their own logins?
A main account with business verification can create sub-accounts with roles and permissions.
Full details →Payouts
What details do I need to pay a Nigerian bank account?
The bank and the 10-digit account number. The bank-registered name is returned so you can check it before submitting.
Full details →My payout is processing — can I submit it again?
No. Wait for a final status; a failed payout returns the amount and fee to your wallet.
Full details →Rates and fees
Is the website rate the price I will get?
No. The website shows reference rates; the execution rate and fees are those shown in your account when you confirm the order.
Full details →Where can I see the fees?
Payout and exchange screens show the fee and total debit before you submit.
Full details →Security and support
Will support ever ask for my codes?
Never. Anyone asking for your password, codes, payment PIN or authenticator digits is attempting fraud.
Full details →How do I contact official support?
Use only the WhatsApp numbers and email published on the Contact page of this website.
Full details →Ready to send an NGN payout?
Open an account and complete verification, or talk to our business team first.