Help Center

Identity verification (KYC)

Verification is required before deposits, exchange and payouts; higher levels unlock higher limits.

For
Everyone
Where
“KYC Verification” in the menu

Three levels

LevelWhat you provideReview
Level 1 BasicMainland China: name + ID number; Nigeria: name, BVN, phone, date of birth; other countries: name and contact detailsAutomatic for mainland China, manual for others
Level 2 DocumentsID front and back, a selfie, your address and proof of addressManual review
Level 3 BusinessCompany registration, director or legal-representative details, proof of address and other company documentsManual review

How to submit

  1. 1Open “KYC Verification” and choose your country.
  2. 2Fill in the form and upload clear images or PDFs as requested.
  3. 3Submit and wait for review; the result arrives in Notifications.

Each level card shows its payout and exchange limits. A level under review does not apply yet.

If the status says more information is needed, add it as the notice asks and resubmit.

Your limits, risk rules and merchant tools are in the full guide after you log in.

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