Help Center
How to use Elephant FX
Step-by-step guides for wallets, exchange, payouts, account security and business tools. Every guide follows the same order: who it is for, where to start, the steps, and what to check.
Getting started
What you can do with Elephant FX
One account to receive money, exchange currencies and pay out to Nigeria and beyond.
For: Everyone
Sign up and log in
Sign up with email; a new device asks for an email code.
For: Everyone
Identity verification (KYC)
Verification is required before deposits, exchange and payouts; higher levels unlock higher limits.
For: Everyone
Support and FAQ
How to open a ticket, plus the most common questions.
For: Everyone
Wallets, exchange and payouts
Wallets and deposits
Check balances, open an NGN receiving account and deposit USDT.
For: Everyone
Deposit USDT and exchange to NGN
Register an address → send USDT → wait → exchange → pay out.
For: Users who settle in USDT and pay in naira
Payouts and withdrawals
Supported payout methods and the NGN payout steps.
For: Everyone who pays out
Fees
Every fee is shown before you submit.
For: Everyone
Account security
Business tools
Team sub-accounts
Give staff their own logins with roles and permissions.
For: Main accounts with business verification
WhatsApp payment robot
Pay in naira by sending one message in a WhatsApp group.
For: White-label merchants and the customers who pay in their groups
Developer API
Create NGN payouts by API and receive webhooks.
For: Business main accounts with developers
Your limits, risk rules and merchant tools are in the full guide after you log in.
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