- Written by:
- Elephant FX Editorial Team
- Published:
- Updated:
Written from Elephant FX product documentation and the official sources cited below.
Short answer
While a payout is Processing or Under review, do not submit it again — wait for a final status. If it fails, the amount and fee return to your wallet and the order shows the reason; fix the cause (such as the account number, name or the recipient account's limit) before trying again, and contact support with the order number if unsure.
Who this applies to
- Users who send NGN payouts through the web, app, WhatsApp group or payout API.
Steps
- Find the payout in Orders and note the order number.
- Processing / Under review: do not resubmit; wait for the final status.
- Failed: read the reason on the order and check that the amount and fee are back in your wallet.
- Fix the cause and try again — correct the account, confirm the name with the recipient, or ask them to resolve their account limit.
- If there is no final status for a long time, or a refund has not arrived, contact official support with the order number.
Common reasons a payout fails
The account does not exist or has the wrong length; the returned name does not match the recipient; the receiving account has hit a limit set by its bank; the receiving bank is temporarily unavailable; or the payout did not pass limits or security review.
Risks and limits
- Resubmitting can pay twice; confirm the previous payout's final status first.
- Use only the support channels published on this website; support never asks for passwords, codes or your payment PIN.
Sources
- NIBSS Instant Payment (NIP) · Nigeria Inter-Bank Settlement System
- CBN Rule Book Volume 1 (includes rules on instant electronic funds transfer) · Central Bank of Nigeria
Related
General information about using Elephant FX, not legal, tax or investment advice. Availability, limits, fees and timing depend on verification, review and the details shown in your account.