EFElephant FX

Help Center

Support and FAQ

How to open a ticket, plus the most common questions.

For
Everyone
Where
“Support” in the menu

Open a ticket

  1. 1Open Support and choose a category and priority.
  2. 2Write a title and description; add the order number if relevant.
  3. 3Reply promptly when the ticket is waiting for you.

FAQ

QuestionAnswer
No email codeCheck spam; resend after 60 seconds
Why can’t I deposit, exchange or pay?Verification is needed and your level must allow the feature
Payer sent NGN but it has not arrivedCheck they used your receiving account; after an hour, open a ticket with the transfer details
USDT not creditedAfter 15 minutes use the missing-deposit query with the TxHash; check TRC20 and a registered address
A payout failed — where is the money?When it says funds returned, the amount and fee are back in your wallet
Lost phone, no authenticatorUse a backup code, or request a reset

You can also reach us at noname@elephant-fx.net or on WhatsApp +234 911 769 5812.

Your limits, risk rules and merchant tools are in the full guide after you log in.

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