Open a group

1Ask support for the robot’s number and save it as a contact.
2Create a group named “merchant number + brand” (for example FX10008 Brand) and add the robot.
3Anyone in the group sends /开启 (start); the robot confirms the request.
4After the platform enables it, the robot posts a success message and the balance.

Keep the merchant number in the group name after it is enabled.

Make a payment

Send one message with the 10-digit account, the bank and the amount, in any order; names or other words are fine.

0123456789 OPay 50000
Moniepoint 012 345 6789 ₦25,000 John
pay 50k to 0123456789 GTBank

Reply	Meaning	What to do
⚠️ Payment processing (with order number)	No result after 15 seconds	Wait; do not resend
✅ Payment successful (receipt image)	Paid, with amount, balance and order number	Nothing
⚠️ Payment pending check	Still confirming; it will not pay twice	Wait for the final result
❌ Payment failed (with order number)	Submitted but the bank rejected it; credit returned	Fix the reason, then resend
❌ Not paid (no order number)	Not submitted; nothing deducted	Fix the reason, then resend

Robot says	How to fix
Account length is wrong	Use 10 digits; OPay, PalmPay, Moniepoint and Kuda accounts are usually the phone number without the leading 0
No account found / two accounts found	Write one continuous 10-digit account
No amount / several amounts	Keep one amount and remove other numbers
No bank / several banks	Keep one bank; if the name looks like a bank, write the bank’s full name
Name does not match the bank	Check the account and bank belong to this person
Recipient account limit reached	Ask the recipient for another account
NGN only	Do not mention dollars, USDT or RMB
Network interrupted, not paid	Send it again

For any other message, contact your merchant or support with the order number.

Your limits, risk rules and merchant tools are in the full guide after you log in.